Workplace conflict Management and resolution

[Bookwormlux]

I mana

According to Max Lucado in a quote he said “Conflict is inevitable but combat is optional”. This simply means in workplace or amongst team everyone always have different perspective or technique to how a work should be done and this might lead to a split to how things should be done which slows down organization productivity
. Conflicts might also be between business owners and clients or customers over unpaid debts or services.

As a manager or team lead how do you manage conflicts in your businesses between co-workers or clients?

I manage conflicts by sitting the both parties involved to understand what the problem really is. This way, I find it easy to convince them to understand that it is best to accept their individual differences and work together as a team.

 

[btaliat]

There will always be conflict when the association involves people. This is the reason why conflict resolution is important in a work place. The skill to be used should involved Dialogue, mediation and even best communication skill.

 

[Clara]

It is better for you as a manager when resolving conflict to listen to both sides and even a third party to know what the problem is about. And then call both parties involved and resolve the issue together.When the employees have a feeling that they are part of the team and their co-employees are their teammates then the conflict can be minimized if not totally eliminated. The manager should always be impartial in cases of conflicts.

 

[Kehinde]

Talk with the other person. ...
Focus on behavior and events, not on personalities. ...
Listen carefully. ...
Identify points of agreement and disagreement. ...
Prioritize the areas of conflict. ...
Develop a plan to work on each conflict. ...
Follow through on your plan. ...
Build on your success.

 

[Shahid]

Clarifying involves getting to the heart of the conflict. The goal of this step is to get both sides to agree on what the disagreement is. To do this, you need to discuss what needs are not being met on both sides of the conflict and ensure mutual understanding. During the process, obtain as much information as possible on each side’s point of view. Continue to ask questions until you are certain that all parties involved (you and those on either side of the conflict) understand the issue.

 

[Olubayo12]

According to Max Lucado in a quote he said “Conflict is inevitable but combat is optional”. This simply means in workplace or amongst team everyone always have different perspective or technique to how a work should be done and this might lead to a split to how things should be done which slows down organization productivity
. Conflicts might also be between business owners and clients or customers over unpaid debts or services.

As a manager or team lead how do you manage conflicts in your businesses between co-workers or clients?

Conflict of interest is a thing that can never stop at businesses places as far as they management is not ready to do the bidding if the employees... The conflict will always continue as each continue to struggle for their own desire as against another person's own.

 

[Prettyjanie]

There is no doubt, that where two or more people, in a place the is bound be conflict. In the workplace is not an exception, therefore they need to have among their rules guiding the company some measures to be taken to resolve disputes in the event of any, before resorting to court.

 

[Alihaider]

Identify problems. Explain what the problem is. ...
Understand everyone's interests. ...
List of possible solutions (options) ...
Evaluate the options. ...
Select an option or options. ...
Document the agreement. ...
Agree on an emergency, monitoring and evaluation.

 

[Kaindio Agnes Wanja]

According to Max Lucado in a quote he said “Conflict is inevitable but combat is optional”. This simply means in workplace or amongst team everyone always have different perspective or technique to how a work should be done and this might lead to a split to how things should be done which slows down organization productivity
. Conflicts might also be between business owners and clients or customers over unpaid debts or services.

As a manager or team lead how do you manage conflicts in your businesses between co-workers or clients?

Well,as a good manager,you should not take sides in first place when solving a conflict .
What you do is to listen to both parties and try to bring peace in between.
In this case you should not lean on one party too much,you should spit out all their mistakes and try to show them how they could solve it peacefully .

 

[Sheun450]

From my perspective, the issues surrounding conflict resolution can be best summed-up [. ... collaboration, team building, leadership development, and talent management will all help avoid conflicts .

 

[WhiteHouse]

Address clashes quickly.

Sort out how you'll address the contention, and afterward act. Or on the other hand, start finding a way to determine strife — regardless of whether you don't yet have a bigger commitment plan. Over-planning or "hanging tight for the correct second" can become mental obstructions to really making a move.

 

[nasiusman95]

Conflict resolution involves the reduction, elimination, or termination of all forms and types of conflict. ... Conflict management minimizes the negative outcomes of conflict and promotes the positive outcomes of conflict with the goal of improving learning in an organization

 

[Kelvin7656]

HR MAGAZINE

How to Resolve Workplace Conflicts​

Conflict in the workplace is not always a bad thing. But ignoring it can be.

By Tamara Lytle July 13, 2015

At a hospital, employee conflicts can happen amid life-or-death situations. No one benefits when these conflicts are ignored—not the staff, not the managers and certainly not the patients.
While it’s a natural human tendency to avoid uncomfortable conflict with others, that tactic won’t work in the long term.
“It’s like a crazy song you can’t get out of your head,” says Dan Bjerknes, director of HR operations at Catholic Health Initiatives/Mercy Medical Center in Williston, N.D., who has a master’s degree in counseling and previously worked as a conflict management consultant.
By the time a clash comes to HR’s attention, it’s often too late—such as when a valuable employee is quitting. Even seemingly small conflicts can be important because they’re often really about larger issues.


Workplace conflicts happen everywhere, and ignoring them can be costly. Every unaddressed conflict wastes about eight hours of company time in gossip and other unproductive activities, says Joseph Grenny, co-founder of VitalSmarts, a training and organizational development company in Provo, Utah. Now multiply that by all the issues not being resolved.
“It’s an enormous drain on an organization,” says Grenny, co-author of Crucial Conversations: Tools for Talking When Stakes Are High (McGraw-Hill, 2011).
Understanding the reasons behind workplace conflicts can help HR professionals tackle problems before—or after—a conflict turns into a face-off between departments that refuse to work together or a screaming match between colleagues.
A good place to start is by realizing that, even though people may shy away from it, conflict is actually normal and healthy. In fact, many believe it’s a vital ingredient to organizational success. Experts have found that the most effective teams are those in which members feel safe enough to disagree with one another. A culture where dissent is allowed, or even encouraged, can spur innovation, diversity of thought and better decision-making.
“Conflict suggests the way you’ve been doing things is not the way it’s going to be forever,” says Casey Swartz, HR manager at CTLGroup in Skokie, Ill. “You don’t want to hire a bunch of clones.”
According to Michael Woodward, an organizational psychologist in the New York City area, the challenge is in figuring out which conflicts are healthy and which ones are harmful. “Unhealthy conflict is when it becomes personal and emotional. Then your judgment gets clouded,” Woodward says. By contrast, good conflict can lead to higher levels of trust. If people see that it’s OK to challenge the boss, they can question the status quo, which is better for the company

 

[Nicklas22]

For you to be called a business manager, you have to have some qualities that qualify you of the post of a manager
As a manager when you see staff quarreling or not going well with each other, you have to call them together as ask them some few questions and find out what's causing the conflict between them and resolve it amicably

 

[MarieArie]

According to Max Lucado in a quote he said “Conflict is inevitable but combat is optional”. This simply means in workplace or amongst team everyone always have different perspective or technique to how a work should be done and this might lead to a split to how things should be done which slows down organization productivity
. Conflicts might also be between business owners and clients or customers over unpaid debts or services.

As a manager or team lead how do you manage conflicts in your businesses between co-workers or clients?

The first thing I would do is not to pass blame to anyone, I will have to help them get along with one another well. This is basically how many organisations resolve conflicts amongst staff members. It can always get better.

 

[Erik4150]

When there is conflict you have to remind your employees why they are here and that is to work together. You should suspend employees who make too much trouble and create group projects that will foster unity and harmony within the workplace.

 

[solomonmali]

involves listening, communicating, and brainstorming together. Continue with both sides working together to discuss ways that they can meet the goal they agreed on in step 2. Keep going until all the options are exhausted.

 

[Kinglegend01]

Yeah this is very true that conflicts cannot be inevitable in a business that has alot of employees, whenever this conflicts arises the only solution is bring both parties together and listen to the cause try to settle the case between them so that there will be peace in the organization.

 

[Chibson]

It is very important to resolve conflicts and disputes in workplaces. Any company where there is dispute the company will definitely not move forward. It is the role of the manageror whosoever that is in charge of the business to resolve conflicts in order for the business to move forward and the employees work together for the common goal of making the business succeed.

 

[GIFTMICHAEL]

According to Max Lucado in a quote he said “Conflict is inevitable but combat is optional”. This simply means in workplace or amongst team everyone always have different perspective or technique to how a work should be done and this might lead to a split to how things should be done which slows down organization productivity
. Conflicts might also be between business owners and clients or customers over unpaid debts or services.

As a manager or team lead how do you manage conflicts in your businesses between co-workers or clients?

Conflict is inevitable because individual has different opinion on issue and problem. I believe that managers can also have some conflicting stories and experiences that can make things hard to deal with.