Telecommunication companies are the ones that used automated telephone machines to assist their customers. It's of a big advantage to them than the customer.
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With the way the use of technology is going lately a lot of businesses are already making use of automated telephones for their business in order to always have access to their customers trying to reach them immediately.Automated telephone services are mostly used by telecommunication companies and finance firms to help them with customers
I can still remember one of my past experiences when I called one of our network providers and I was kept on hold for more than two hours before I was attended to and in the end the problem was not solved.It can be frustrating especially when you want to get done within some minutes without getting delayed. Most times, you end up not meeting up with the services you are asking of, due to network or shortage of customer service representative.
That is a good way to attend to custoers,especilly when the request for customer care representative is very low,they have to make do with automated machine,but on a personal note,i would like a direct care response.Well I think automated is really used in telecommunicate companies, is not wrong to use it in, because as long as it will allow me to speak to the customers.
Telecommunication companies are the ones that used automated telephone machines to assist their customers. It's of a big advantage to them than the customer.
Most of the big companies or organisation normally uses automated telephone support not only because they are short of staffs but bevause their customers that need assistance or wanted to lodges one or two compalin are many and cannot be attended to at once .It can be frustrating especially when you want to get done within some minutes without getting delayed. Most times, you end up not meeting up with the services you are asking of, due to network or shortage of customer service representative.
The use of automated front desk machine in an organisation is a good on though,but on a personal basis,i do not really like the experience,because there are some tailored question that the machine is not programme to answer.Automated telephone services are mostly used by telecommunication companies and finance firms to help them with customers
It not only the telecommunication network thats using automated answering machine , some big organisation are also using it and to cap it all , sometimes when you need to speak with the customer service , it the Machine that will answer you .like the idea of an automated machine programme to attend to my needs,i usually experience this issue with some telecome network providers in my country.