Referrals and customer service.

[Stnicholaz]

Business owners and companies spend alot of money and energy advertising thier product and services online and social media. But what really sustain the business is delivery and interaction in real life by that I mean customers service.

They maybe boasting their businesses online but killing it offline. It is good to advertise but must also know how to relate with prospective customers in real life which in turn get more referrals offline.

Do you think some business owners or companies underestimate the power of referrals?

 

[alberello75]

You're right, referrals are part of pyramidal systems also called "Multi-level-marketing", which often also work for offline businesses. So in my opinion, they are very important.

 

[Bright7777]

I believe that business owners underestimate the power of referrals because they focus all their attentions on doing advertisement and I will not blame them.

 

[Stnicholaz]

I believe that business owners underestimate the power of referrals because they focus all their attentions on doing advertisement and I will not blame them.

If only they can channel the some of the money and energy toward training and employing qualified customer service teams. If customers are satisfied they can help recommend and refer more people to the business.

 

[Adebayonle7]

Advertising online is very important but they must not underestimate the power of physical advertisements such as road shows,banners and bill boards.
Referrals are very important too and I don't think companies take such for granted.
As far as the organization offers quality products and services, swift delivery, effective communication, discounts to customers,such customers will not only be retained but they will also refer others to taste from your quality services. I don't find companies taking such for granted because customers and referrals are major aspects of business.

 

[HayKay]

A whole lot. Especially in this world of social media and self acclaimed gurus on marketing who feel advertising is enough.
Referrals have been the oldest method of advertising and would continue to be. It shows that your customer base is loyal and can vouch for you anywhere

 

[JoeTom]

Literally, there is no business on this blue marble earth that works without referrals. No matter the service or services you render, consciously or unconsciously referrals runs the show.

 

[Seno inyang]

Indirectly, Referrals are the reasons some businesses blossom. Most business owners might not know about this.

 

[Stnicholaz]

Indirectly, Referrals are the reasons some businesses blossom. Most business owners might not know about this.

A good business man knows the power of referrals. One referrals can do what in some cases advertisement cannot do even with lot of money spent on it. It can transform the business in a short period of time.

Imagine satisfying someone that is well known, a leader or some that has large followers both online and offline. With the excitement he or she can recommend your business for free and you know what that means.

 

[eLdavis]

There is no doubt that majority of the businesses we have out there do not place enough importance in their customer service and how they relate with prospective customers. Have you heard of roqqu? Roqqu is a Nigerian based crypto exchange platform, though the platform is still very much active and I also make use of it but the ratings over the months have dropped and many are scared of using it simply because of their poor customer services. In Nigeria over 61% of businesses have failed because they lack poor customer service.

 

[joy101]

Referral is very important in a business because they make business to grow very fast, so a real business man know the importance of referral.

 

[Josan]

Referrals is what runs the business as such customer base is built with this, there's no how you can deliver a good service and you lack people to patronize you through the people you've delivered. Customer service is actually making your service easily accessible and also attending to customers.

 

[Stnicholaz]

Referral is very important in a business because they make business to grow very fast, so a real business man know the importance of referral.

Exactly, they should focus more on service delivery and quality customers service will help them get a lots of referrals. One happy customer can refer alot of people for free.

 

[Justin]

Businesses employ sales person, they not only pay salary to these sales person but also offer commission on sales. Since they receive commission on sales, they are able to sell in volume.

 

[Abigael]

There is truly so much power in getting referrals from your own customers. You will only get them when you treat your existing customers right. That is through good communication and giving them feedback everytime they ask you anything.

 

[Toyoabasi]

Business owners and companies spend alot of money and energy advertising thier product and services online and social media. But what really sustain the business is delivery and interaction in real life by that I mean customers service.

They maybe boasting their businesses online but killing it offline. It is good to advertise but must also know how to relate with prospective customers in real life which in turn get more referrals offline.

Do you think some business owners or companies underestimate the power of referrals?

Some business owners who are just keen on making the money underestimate the power of referrals.
They tend to overlook the fact that it is their customers that create that network for them.

 

[Stnicholaz]

Some business owners who are just keen on making the money underestimate the power of referrals.
They tend to overlook the fact that it is their customers that create that network for them.

I know a business that has expand to different part of the country with the help of referrals from ONE happy and satisfied customer. He was a community and state leader and top socialite, he has lots of connections.
The business got several referrals linked directly or indirectly to the man that resulted to expanding to other states just to meet up with the demands.

 

[Sotherefore]

Referral program in some business can also be one of the most effective strategy for a lot of people to make money especially marketers, most business are not always interested in because they are just interested on the profit they are making in their businesses which is not even the best..

 

[Godspower]

Yes..they do. Unknown to many businesses, referrals are the most effective means of getting new patronage and customers. People will always want to learn from the experiences and feedbacks of others before making a choice.

 

[YERUS]

Business owners and companies spend alot of money and energy advertising thier product and services online and social media. But what really sustain the business is delivery and interaction in real life by that I mean customers service.

They maybe boasting their businesses online but killing it offline. It is good to advertise but must also know how to relate with prospective customers in real life which in turn get more referrals offline.

Do you think some business owners or companies underestimate the power of referrals?

Some business owners and companies underestimate the power of referrals.
Referrals are products of loyal customers, this means that if you meet the demands of your customers properly, it is possible that these customers are the ones that will link others to your business.