What is a Service Level Agreement (SLA)?

[Good-Person]

There are many companies that provide services to customers. In many cases, many companies also form a service-level agreement. Such kind of agreement involves the kind of services that shall be offered to the customer. So ,what is it, actually?

 

[Ja Sa Bong]

A service-level agreement is a contract between a business and their customers. It's what defines the scope of service a company is expected to give to their customers after making a specified amount for the service. Customers can sue a business for breaching their service-level agreement.

 

[Good-Person]

A service-level agreement is a contract between a business and their customers. It's what defines the scope of service a company is expected to give to their customers after making a specified amount for the service. Customers can sue a business for breaching their service-level agreement.

I think that such kind of service-level agreements can help many businesses in many different ways. This could help businesses maintain a specific level of service and offer high-quality services as well. This may also involve legal aspects as well.

 

[Ja Sa Bong]

I think that such kind of service-level agreements can help many businesses in many different ways. This could help businesses maintain a specific level of service and offer high-quality services as well. This may also involve legal aspects as well.

No, service level agreement is more on the side of the customers because it gives customers the power to sue business and demand of damages. This is why so many businesses doesn't make room for SLA in their business.

 

[Heatman]

All the telecommunication companies in my country are going to be the first companies that will suffer for having service levels agreement because they have never delivered the kind of service that they promised their customers they were going to deliver after making payments.

 

[Good-Person]

All the telecommunication companies in my country are going to be the first companies that will suffer for having service levels agreement because they have never delivered the kind of service that they promised their customers they were going to deliver after making payments.

I Think this has a lot to do with advertising products. They tend to advertise new services and products. It might be possible that this might already be mentioned in the service-level agreement when they form it. However, they may or they may never mention what kind of services they may offer. Or it it necessary for them to mention that as well?