I prefer to always start with the faqs, they are very helpful and quite explanatory most of the time. However, when I need more help than I can find, I go for the live chat. Not my favorite thing to do because some just keep you hanging there.
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The one way support system i would like to go with is the ticket support system,I just like to use that channel to lay any complain or suggestions that i have concerning my experience,and the second would be a live chat.Every company offers different type of support to their customers - live chat, tickets system, FAQ (frequently asked questions) and more. If all ways were available which one would you use?
I prefer the live chat support type. I think it's the fastest way of support and you can help right away. The second option I would go for is the tickets system.
Live chat isn’t bad, unless they’re overly-eager and try to get you to buy more than you were planning on, and I really despise support tickets because many times you’ll just be put on a long waiting list. Then you get all happy when you quickly receive an email and all it says is: Thank you for submitting your support ticket. We will get back with you as soon as one of our service reps is available!Every company offers different type of support to their customers - live chat, tickets system, FAQ (frequently asked questions) and more. If all ways were available which one would you use?
I prefer the live chat support type. I think it's the fastest way of support and you can help right away. The second option I would go for is the tickets system.
Every company offers different type of support to their customers - live chat, tickets system, FAQ (frequently asked questions) and more. If all ways were available which one would you use?
I prefer the live chat support type. I think it's the fastest way of support and you can help right away. The second option I would go for is the tickets system.
I am not there was a very big fan of chatting online support because I believe that the waste time in responding to my enquiries but I prefer calling customer service representative and having them attend to me immediately.Every company offers different type of support to their customers - live chat, tickets system, FAQ (frequently asked questions) and more. If all ways were available which one would you use?
I prefer the live chat support type. I think it's the fastest way of support and you can help right away. The second option I would go for is the tickets system.
That has always been one of my favorates though,because what you are actually looking for can be found in the FAQ section,then if one is not satisfied,one can go on live chat and get solution there.I prefer to always start with the faqs, they are very helpful and quite explanatory most of the time. However, when I need more help than I can find, I go for the live chat. Not my favorite thing to do because some just keep you hanging there.