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Favourite support type system?

Keranov

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Every company offers different type of support to their customers - live chat, tickets system, FAQ (frequently asked questions) and more. If all ways were available which one would you use?

I prefer the live chat support type. I think it's the fastest way of support and you can help right away. The second option I would go for is the tickets system.
 
Email or even live chat support system I use. Email takes longer but at least you can keep track. I use live chat when something that has to be dealt with right now.. Mostly host server support
 
It depends on what you are operating really. If you have a forum then a separate section or just a contact form is sufficient support types to have on the site. But if you have an e-commerce site then it may be wise to have various different support types to ensure the customer has multiple ways to contact you if they need to. These could include live chat (which is a must nowadays because it allows instant communication and problem solving), emails and a FAQ section as well.
 
My favourite is the FAQ. A lot of new members will have questions about the forum and phpBB comes with a standard FAQ that you can edit. Above this, I have a support ticket system aswell as a support forum where members can ask other members online for help if I'm not around to assist.
 
The FAQ is alright for basic questions but eventually, someone is going to have a problem that the FAQ section can't help them with. I think a support ticket system that you have is always the best option if you can't have some sort of a live chat feature. Users can get personalised help quickly and continue using your site without too many problems.
 
I like the ticket system, this way when the same issue pop up we have the guide to fix it. And it is a record how a company provides support too.
 
The FAQ is the favourite support system that seems to work perfectly for a company because at that point the staffs need to work efficiently so as to meet targets for that day and ensure that error is reduced to minimal
 
Fasr chat is the best type of support system I will opt to use on any company if I have any issues with their products and services. It giv d the customer the opportunity to reach the company in a fast way and get his or her reply without having to wait till the next day like email notification and the likes. So I think chat is the best
 
Nurudeen said:
Fasr chat is the best type of support system I will opt to use on any company if I have any issues with their products and services. It giv d the customer the opportunity to reach the company in a fast way and get his or her reply without having to wait till the next day like email notification and the likes. So I think chat is the best
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Yes I kind of agree with you. Nowadays the option FAQ is limited as it might not contain the answer to a client's question. But with a live chat i will be able to express myself to the fullest and say whatever problems I might be having. So the live chat option is the best.
 
I too prefer the life support system because it offers opportunity for one to the express himself well compared to when writing an email message . Also the response is faster as compared to other means of support offered by sites .
People are more happy for live support than waiting for email to arrive .
 
As a customer or client, the first thing I would look for is the frequently asked questions. By this I would get the answer to my questions and those that I haven't thought of asking yet. The next ones are the email and chat support, fast response are always the best for me.
 
Yes these all will help. Live chat will be more helpful rather than others in the list. But FAQ is the only reviews or already saved so it can't give answer specific problems. Live chat will better by this you can get better understanding both .
 
Whenever there would be a problem with our cable connection I would be the one to call the company. They would offer a chat in their Facebook account. But when I log in and start a chat in their Facebook account, I get no response. When I would wait to speak with a call agent then I have to wait for 10 to 30 minutes sometimes. But at least I get a support for the problem that I am reporting. Most of the customer support here is the phone call.
 
In among the opportunity listed I will prefer live chat because it's giving more opportunity to get instant response from company unlike others, especially email may take a bit longtime before you can get feedback.
 
For me i would say I prefer the life chat support system because it gives customers to express themselves and how they feel towards the company's services given to them. Also when using life chat system the response is fast , that's another merit
 
Well this depends on the entirety of the platform what services it offers. I think it is important that customers have multiple ways of getting across to the admins or owners of the platforms. Live chat and social media handle to sort all requests are the ones I prefer.
 
A right customer support system serves the business to achieve the shared goal of impeccable customer experience and prove customer support ROI to the management. Thus, to improve the customer support interactions, your customer support system must have these 10 features:
 
Every company offers different type of support to their customers - live chat, tickets system, FAQ (frequently asked questions) and more. If all ways were available which one would you use?

I prefer the live chat support type. I think it's the fastest way of support and you can help right away. The second option I would go for is the tickets system
 
Favorite support system? Well, I am a shy type of person, who do not like visual contact with strangers, hence, I do not think live chat or call will be the right option for my type of person. I would go for frequently asked questions, because through writing, I am able to communicate better and ask whatever questions I want to ask.
 

Customer Support System : Must Have Features​

A right customer support system serves the business to achieve the shared goal of impeccable customer experience and prove customer support ROI to the management. Thus, to improve the customer support interactions, your customer support system must have these 10 features:

Omnichannel Communication Support
Customers can opt for any communication medium – phone, email, social media or online chat to seek support from your organization, a good customer support system is the one that supports omnichannel communication. It not only supports multiple communication channels but ensures synchronization among these channels to hold the context of customer interactions across channels for any particular interaction. This gives the customers convenience and ease of interaction with the brand.
Post automatically merged:

Customer Support System : Must Have Features​

A right customer support system serves the business to achieve the shared goal of impeccable customer experience and prove customer support ROI to the management. Thus, to improve the customer support interactions, your customer support system must have these 10 features:

Omnichannel Communication Support
Customers can opt for any communication medium – phone, email, social media or online chat to seek support from your organization, a good customer support system is the one that supports omnichannel communication. It not only supports multiple communication channels but ensures synchronization among these channels to hold the context of customer interactions across channels for any particular interaction. This gives the customers convenience and ease of interaction with the brand.
 
Keranov said:
Every company offers different type of support to their customers - live chat, tickets system, FAQ (frequently asked questions) and more. If all ways were available which one would you use?

I prefer the live chat support type. I think it's the fastest way of support and you can help right away. The second option I would go for is the tickets system.
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I think that the best thing for support is the live chat option. The reason that I am saying this is that sometimes tickets can get lost, and they will not be responded to and sometimes the frequently asked questions is not enough information that you are looking for. If you are involved in a live chat to you able to get the answers to your specific questions, and it will also help you to make a decision much faster when it comes to the site that is in question.
 
Indeed support chat system is way much better than the other , afterall its my favorite support system when it is live. Basically when it is live you can ask all your concerns in one time. And specially if the support agent has a good behavior then I guess it is a good asset of a certain company.
 
Empire said:
Email or even live chat support system I use. Email takes longer but at least you can keep track. I use live chat when something that has to be dealt with right now.. Mostly host server support
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I agree but most of the best support is brother e-mail. It is good because most e-mails are followed in Pakistan because there is no different facility yet.Poultry net problem makes live chat salutations. In my area, most of the e-mail is traffic and I personally like e-mail.
 
I would prefer the live chat since it attends to the issues almost immediately but in a situation where that is not available, an email is OK for me provided they respond to those quickly enough.
 
Live chatnis my favourite support system. Your problem will be solved in minutes. Phone call might be even better but you will have to pay bills. Whatsapp support, telegram support, viber support are my favourite ways of getting help.
 
With technical support, I think this would depend on the kind of products. There are some products where you can get enough information just by reading FAQ. For some kind of products like electronics you need a chat with an agent to walk you through the process. So I would say all are good, it depends on the kind of product being offered.
 
I will prefer the live chat form of support over all other form of support because I will get the specific information that I want with such kind of support. I remember the last site I visited they had the live chat support, I chatted them up asked them all the questions that I want to know and I got the answers from them directly. This is the kind of support that I would want to see on all sites that I visit.
 
I think every business should have two customer service systems available. It should be the chat by whatsapp or sms and tickets for those people who do not handle whatsapp. Customer service is of utmost importance for the company and its viability should be sought for those customers who request this service.
 
Well, I am a shy type of person, who do not like visual contact with strangers, hence, I do not think live chat or call will be the right option for my type of person. I would go for frequently asked questions, because through writing, I am able to communicate better and ask whatever questions I want to ask.
 
Keranov said:
Every company offers different type of support to their customers - live chat, tickets system, FAQ (frequently asked questions) and more. If all ways were available which one would you use?

I prefer the live chat support type. I think it's the fastest way of support and you can help right away. The second option I would go for is the tickets system.
Click to expand...
My favorite is live support too, your issues get resolved and you don't have to wait for a long period of time, the support ticket is ok but it takes a little longer. I hate the ones that use bots
 
How to make me a good patronizer of your product,is by effective communication, every business roles knows how vital it is to be in constant communication with their clients.
 
Well, in reply to your question on which type of support system i would like to get info from a company, I will say I like Frequently asked questions and live chat, both are very good because you can get answers to your question ASAP
 
I prefer using live chat as my support system and it is because anything I inquire about can be sorted out almost immediately I don't need to worry for long.
 
Keranov said:
Every company offers different type of support to their customers - live chat, tickets system, FAQ (frequently asked questions) and more. If all ways were available which one would you use?

I prefer the live chat support type. I think it's the fastest way of support and you can help right away. The second option I would go for is the tickets system.
Click to expand...
I have used the live chat support system before, many times. I do tend to get my questions answered at always. So, I have my reservations about it. I would prefer live video call.
 
Customers are people who want their voices to be heared at every point in time and as such, you should try to provide all in the order which you can maintain but you should have at least, telephone, email and text message support.
 
The best favourite support in a business is good communication.having good communication with your workers and also good communication with your customer help to improve business sales.
 
I'll simply prefer the Live Chat option. It will enable me to speak directly to the representative and get satisfied with your short comings you encountered with the site.
 
Support systems in a business is very vital in order to meet the needs of the customers, i personally prefer the live chats because you get attended to immediately and lay your complaints.
 
I prefer to always start with the faqs, they are very helpful and quite explanatory most of the time. However, when I need more help than I can find, I go for the live chat. Not my favorite thing to do because some just keep you hanging there.
 
I personally believe that live chat support is the best form of support. Other types of good support systems include phone support, e-mail support, and ticketing system. Phone support is also good because it provides the customer an opportunity to communicate directly with the busines representative.
 
Generally, I would want a company to have multiple support systems and it should be the choice of the customer to chose. I like WhatsApp support, live chat and email more.
 
Keranov said:
Every company offers different type of support to their customers - live chat, tickets system, FAQ (frequently asked questions) and more. If all ways were available which one would you use?

I prefer the live chat support type. I think it's the fastest way of support and you can help right away. The second option I would go for is the tickets system.
Click to expand...
The one way support system i would like to go with is the ticket support system,I just like to use that channel to lay any complain or suggestions that i have concerning my experience,and the second would be a live chat.
 
Keranov said:
Every company offers different type of support to their customers - live chat, tickets system, FAQ (frequently asked questions) and more. If all ways were available which one would you use?

I prefer the live chat support type. I think it's the fastest way of support and you can help right away. The second option I would go for is the tickets system.
Click to expand...
Live chat isn’t bad, unless they’re overly-eager and try to get you to buy more than you were planning on, and I really despise support tickets because many times you’ll just be put on a long waiting list. Then you get all happy when you quickly receive an email and all it says is: Thank you for submitting your support ticket. We will get back with you as soon as one of our service reps is available! 😤
😂
No, I like the simple “Contact Us” method (for some reason responses are a lot quicker this way) but usually I do best just by reading the FAQ’s.
 
Of all the listed types of support systems for attending to customers, I think I will go with the life chat support system any day and anytime. It is very convinient form me that way
 
I like chat support but most times it can take a long time and most times even days for them to reply. So Instead I will go for email or Twitter.
 
I think the frequently asked question support should be the best option for me , because you have the ability to be able to learn more on that page about the business you are running
 
I like the live chat better. It's faster and stress-free. You don't need to ask the whole question in one long text like an email. But that is if the live section is truly alive
 
Keranov said:
Every company offers different type of support to their customers - live chat, tickets system, FAQ (frequently asked questions) and more. If all ways were available which one would you use?

I prefer the live chat support type. I think it's the fastest way of support and you can help right away. The second option I would go for is the tickets system.
Click to expand...

I also prefer live support because theoretically it should respond quickly, or in a few minutes, if there are others in a row waiting for support. I don't like to send a ticket at all, to wait 2-3 days for an answer, etc. live support the best.
 
I am comfortable with using any of the support type provided that my complaint is going to be heard and then acted up on as early as possible.
 
I prefer the chat support system. It establishes a direct communication between a customer and the customer care representative of the business. It is very effective when combined with the FAQ option.
 
My favourite customer support system is the phone call. I would be a able to express myself verbally and it would give room for conversation. We would get immediate feedback with no delay.
 
Well I honestly don't have any favorite support system but then I actually prefer chatting to actually doing video calls and so on and so I prefer just staying in my comfort zone
 
I also prefer live chat with the customer care section of the product or services I am using. I usually receive fast response whenever I am using this option of reaching out to the customer care section.
 
Keranov said:
Every company offers different type of support to their customers - live chat, tickets system, FAQ (frequently asked questions) and more. If all ways were available which one would you use?

I prefer the live chat support type. I think it's the fastest way of support and you can help right away. The second option I would go for is the tickets system.
Click to expand...
I am not there was a very big fan of chatting online support because I believe that the waste time in responding to my enquiries but I prefer calling customer service representative and having them attend to me immediately.
 
Keibah said:
I prefer to always start with the faqs, they are very helpful and quite explanatory most of the time. However, when I need more help than I can find, I go for the live chat. Not my favorite thing to do because some just keep you hanging there.
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That has always been one of my favorates though,because what you are actually looking for can be found in the FAQ section,then if one is not satisfied,one can go on live chat and get solution there.
 
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