Have You Ever Used Customer Support for Any Exchange?

[Nomad]

Have you ever been in a situation where you had to use customer support for any crypto exchanges or wallets? Were you satisfied with the support system they have? I have used customer support for numerous exchanges and wallets and I have no complains so far. Most of the crypto exchanges I use have good customer support. For example, I recently had to contact Binance customer support and I was replied through live chat in less than one hour.

 

[Monster Masterpiece]

It is something that differs from one exchange to another because not all them reply in same day. Some of them neglect your request.

 

[Riberet19]

Yes, I have only used the technical support of a cryptocurrency exchange once, it was on Kraken Exchange, because I could not access my account since I activated a security feature called master key, which I later did not know how to use, they helped me and I was able to access my account again by providing certain data.