I've actually had a lot of experiences with face-to-face dealing with customer service representative and online dealing with customer service representative and I am more comfortable with dealing with face-to-face customer service representative because they attend to my needs very quickly.Definitely one of them is appearance. They way you appear during a face to face customer service matters while over the phone, nobody cares
This is one good reason. You can always tell when you are not given proper attention during face to face encounter. This would prompt faster actionsI've actually had a lot of experiences with face-to-face dealing with customer service representative and online dealing with customer service representative and I am more comfortable with dealing with face-to-face customer service representative because they attend to my needs very quickly.
That would have to be when the complainant do not really have the time to go all out to the care center.But i personally like a situation where i would be present to lay my complain,because they will give me more attention.Face-to-face has to do with a customer being physically present, while over the phone has to do with, using the phone either by calls or sending messages via email or support ticket to get an issue solved. The both are effective but I normally prefer over the phone because of time restraints and management.
Exactly, it's why I recommend and fancy face to face dealing with customers service representatives because when they are at work in the office, they will always take their jobs seriously.This is one good reason. You can always tell when you are not given proper attention during face to face encounter. This would prompt faster actions
In the face to face customer service, the customer gets full attention from the service attendant, problems can be easily fixed or resolved with the face to face system. the over the phone system may suffer network issues, and proper attention may not be accorded customers.How do you think face-to-face customer service is different from over-the-phone customer service? Are there certain skills needed for face-to-face customer service that are not needed for over-the-phone customer service?
There are some online customer services representatives that are not supposed to be given the job because they lack call ethics or manners. I have had several experiences with a lot of them and once that's done, I'd lose interest in dealing with the company again. These bad workers ruin businesses for companies especially when they don't record their calls for training purpose.Face to face is more reliable than phone call. It's just that you will need to put on a good facial expression to create a good impression, but over the phone you will not need all of that, is just to speak fluently and been being nice to attend to customers.
That is the more reason why persons that are the interface of the organisation are seen as the image of the organisation,because there are certain quality like paying attention to details and being calm and polite as part of their attributes.In person customers service or face-to-face customers service as said need more experts to handle because you have to be in control of your emotions while engaging your customers cos customers may act weird at times.