Yes, Looking at it from the perspective of a customer, It is frustrating to not be able to reach out to the person you transacted with. I hardly bank with banks that do not have better customer support.
I think the best way is to call them out in a tweet and tag them, since they have refused to respond to your messages and email. They have refused to put the needs of their customers first, which is very bad for their business.
Probably, a wise business person does not play with the complaints of his or her customers. When you understand the areas your customers are complaining about you can make an improvement
Absolutely, As you have rightly said, A wise business person would take the complaints of his or her customers seriously. Through this complaints is where you would find an advancement in the operations of your company.
That is very bad of them, This means that they have bad customer service. I think if you are able to sort this current issue that you are having with them. Then you should avoid them after sorting your issue with them, They are not reliable.
Online chat is very important for a business. A business with many customers should not rely on only call option to help their complaint. There are even some customers that prefer chatting to calling. So, a business that care so much about his or her customers should integrate chatting option to the customer can use to contact the company.
Yes, whenever you see the complaints of your customers you need to try as much as possible to adjust. If you do not adjust a lot of them will probably stop patronizing your business which is bad.
I think there should still be a way out, Tried reporting to any authority? I have never had any of such experience before but I best believe there may be a central authority to report to, maybe the central bank. Since they have proven to be adamant.
You are in business for your customers and you should take whatever complain they may have very serious and give the needed attention to that complain as this would make you retain the customer.
Probably, it is important and necessary business people fully understand this. The major reason they are in business is to satisfy their customers and that is what will make them succeed.
It also gives your customers confidence in your business as they are sure and aware that they are well taken care of, and this is good for the overall growth of your business
Probably, wise business people always takes the complaints of their customers very seriously. They must always try as much as possible to find solution any kind of solution to a problem encountered by a customer.
and you realised that going straight to the might take much of your time , the best way to resolve the issue is by visiting the busuness online customer care representatives.
