It's really hard to judge especially when it comes to rule breaking.
People sometimes say stuff just because they are having a bad day. I have heard people usually try to act mean, when they are going through a tough phase. So, it's better to take all of that into consideration as well. I am not sure whether most of the staff members would agree with this or not.
When you are hurt by others badly, you would either want to breakdown or you want to, vent that onto someone or something else. As for me, I usually try to stay away from everyone(Except for my mom) and try to calm down before trying to communicate with others. It's not easy.
Anyway, we will have to at least seek other staff opinions before dealing with such website users.
I do agree with that.Well, repeated venting can be annoying and hurtful to people. I'd say something would need to be done then. I mean, the admins have to take a stand. There has to be consequences.
I believe that at no time should people be treated badly, if they are problematic, they should be treated with more politeness, remember "the soft word removes anger" I work with a staff, and that works for me, you have to be more smart, say things wisely.How do you deal with them? Myself, I'd have to look at the situation closely. I mean, bad moves from an otherwise good member could be dealt less harshly than someone else. Nonetheless, someone might argue such discipline is unfair.