Dealing with Trouble Members

jyy

Member
Messages
437
BizNotes
2,378
How do you deal with them? Myself, I'd have to look at the situation closely. I mean, bad moves from an otherwise good member could be dealt less harshly than someone else. Nonetheless, someone might argue such discipline is unfair.
 

Claraviolet

Active member
Messages
355
BizNotes
1
It's really hard to judge especially when it comes to rule breaking.
People sometimes say stuff just because they are having a bad day. I have heard people usually try to act mean, when they are going through a tough phase. So, it's better to take all of that into consideration as well. I am not sure whether most of the staff members would agree with this or not.

When you are hurt by others badly, you would either want to breakdown or you want to, vent that onto someone or something else. As for me, I usually try to stay away from everyone(Except for my mom) and try to calm down before trying to communicate with others. It's not easy.
Anyway, we will have to at least seek other staff opinions before dealing with such website users.
 

jyy

Member
Messages
437
BizNotes
2,378
It's really hard to judge especially when it comes to rule breaking.
People sometimes say stuff just because they are having a bad day. I have heard people usually try to act mean, when they are going through a tough phase. So, it's better to take all of that into consideration as well. I am not sure whether most of the staff members would agree with this or not.

When you are hurt by others badly, you would either want to breakdown or you want to, vent that onto someone or something else. As for me, I usually try to stay away from everyone(Except for my mom) and try to calm down before trying to communicate with others. It's not easy.
Anyway, we will have to at least seek other staff opinions before dealing with such website users.

Well, repeated venting can be annoying and hurtful to people. I'd say something would need to be done then. I mean, the admins have to take a stand. There has to be consequences.
 

Claraviolet

Active member
Messages
355
BizNotes
1
Well, repeated venting can be annoying and hurtful to people. I'd say something would need to be done then. I mean, the admins have to take a stand. There has to be consequences.
I do agree with that.
What if a staff member refuses to give another chance to the user? This user might have said something racist but he apologized for it. Yet the staff believes that, it's just unforgivable.

When I chose to give that user a chance, some of the users left the website for good. It hurts to see such arguments and to lose members as well. Not sure if I made the right choice or not because of the outcome.
 

Lämmchen

Member
Messages
85
Location
United States
BizNotes
530
For some trouble members we have a mentor who is part of our staff and he does an excellent job at communicating with them and helping them adjust. It doesn't always work out though and eventually those guys get banned.

There are a couple of guys who have needed the "discourage" feature that XenForo offers although that doesn't always work either if the guys are really persistent.
 

Joshua Farrell

Administrator
Staff member
Management Team
Global Moderators
Messages
307
Age
32
Location
Idaho, USA
BizNotes
81,605
Previously, if I were to do everything I wanted that didn't require writing down exactly what I would respond to, I would tend to deal with trouble users the same, but if it were long term members that end up consistently causing issues, I tend to lock them out of the forum for longer periods of time, in the hopes that they would cool off.
 

jyy

Member
Messages
437
BizNotes
2,378
Hire a bouncer. :cool: Nah, just kidding. Well, one forum I had, though, I learned the fact people needed to be tough with certain people. Well, the problem was that the guys pushed around the owner and the bullying etc.. actually gave color/drama to the forum, ironically. However, the fact remains though, it was a toxic and abusive scene there.

Well, it was a wrestling forum.
 

sariana23

Active member
Messages
430
Location
Venezuela
BizNotes
9,199
How do you deal with them? Myself, I'd have to look at the situation closely. I mean, bad moves from an otherwise good member could be dealt less harshly than someone else. Nonetheless, someone might argue such discipline is unfair.
I believe that at no time should people be treated badly, if they are problematic, they should be treated with more politeness, remember "the soft word removes anger" I work with a staff, and that works for me, you have to be more smart, say things wisely.

It should not be put on the level of an annoying person, and if it is, just calm down and then maintain cordiality and above all respect.
 
Last edited by a moderator:

Tshell

Novice
Messages
11
BizNotes
150
It depends on how much trouble they are stirring up. If it minor , I would just talk to them, but if it is big , I would remove them.
 

trần quyên

Novice
Messages
10
BizNotes
150
how to deal with them is difficult, but as far as I ignore them, it will make them feel less aggressive than you argue or act. for them it will make them feel amused and continue to act annoying
 
Last edited by a moderator:

George

Member
Messages
80
BizNotes
2,550
As a staff member i mostly deal with such members who makes trouble. First I give them a verbal warning. but if they continuously making trouble i gave them a forum banned. Its not hard to deal just convinces them first but if they're not listening you just vanished them from your website
 

vest1992

Self-Development Counselor
Staff member
Global Moderators
VIP Member
Messages
1,537
Age
28
Location
Brasov
BizNotes
54,393
I think the best way is not to focus on the negative energy, report the post and the staff team will remove and act accordingly.
 

Braga13

Active member
Messages
465
BizNotes
8,567
Nuisance members can be dealt with by freezing them for a specific time if they are less disturbed. But if they were doing a lot of disturbance without stopping, they must bunished
 

Vladv26

Active member
Messages
752
BizNotes
21,259
If they haven't done something extremely bad I would give them a warning and a second chance. If they repeat the same troubles again just ban them because that's what they do best, create troubles
 

Niftyyem

Active member
Messages
852
BizNotes
6,000
There should be room for second chances but where the user is a perpetual trouble maker who doesn't take corrections, then a ban would be the next course of action.
 
Private conversations
Help Users
    Top