Dealing with Trouble Members

jyy

Member
BizNotes
1,001
How do you deal with them? Myself, I'd have to look at the situation closely. I mean, bad moves from an otherwise good member could be dealt less harshly than someone else. Nonetheless, someone might argue such discipline is unfair.
 

Claraviolet

Member
BizNotes
470
It's really hard to judge especially when it comes to rule breaking.
People sometimes say stuff just because they are having a bad day. I have heard people usually try to act mean, when they are going through a tough phase. So, it's better to take all of that into consideration as well. I am not sure whether most of the staff members would agree with this or not.

When you are hurt by others badly, you would either want to breakdown or you want to, vent that onto someone or something else. As for me, I usually try to stay away from everyone(Except for my mom) and try to calm down before trying to communicate with others. It's not easy.
Anyway, we will have to at least seek other staff opinions before dealing with such website users.
 

jyy

Member
BizNotes
1,001
It's really hard to judge especially when it comes to rule breaking.
People sometimes say stuff just because they are having a bad day. I have heard people usually try to act mean, when they are going through a tough phase. So, it's better to take all of that into consideration as well. I am not sure whether most of the staff members would agree with this or not.

When you are hurt by others badly, you would either want to breakdown or you want to, vent that onto someone or something else. As for me, I usually try to stay away from everyone(Except for my mom) and try to calm down before trying to communicate with others. It's not easy.
Anyway, we will have to at least seek other staff opinions before dealing with such website users.

Well, repeated venting can be annoying and hurtful to people. I'd say something would need to be done then. I mean, the admins have to take a stand. There has to be consequences.
 

Claraviolet

Member
BizNotes
470
Well, repeated venting can be annoying and hurtful to people. I'd say something would need to be done then. I mean, the admins have to take a stand. There has to be consequences.
I do agree with that.
What if a staff member refuses to give another chance to the user? This user might have said something racist but he apologized for it. Yet the staff believes that, it's just unforgivable.

When I chose to give that user a chance, some of the users left the website for good. It hurts to see such arguments and to lose members as well. Not sure if I made the right choice or not because of the outcome.
 

Lämmchen

Member
BizNotes
566
For some trouble members we have a mentor who is part of our staff and he does an excellent job at communicating with them and helping them adjust. It doesn't always work out though and eventually those guys get banned.

There are a couple of guys who have needed the "discourage" feature that XenForo offers although that doesn't always work either if the guys are really persistent.
 
BizNotes
405
Previously, if I were to do everything I wanted that didn't require writing down exactly what I would respond to, I would tend to deal with trouble users the same, but if it were long term members that end up consistently causing issues, I tend to lock them out of the forum for longer periods of time, in the hopes that they would cool off.
 

jyy

Member
BizNotes
1,001
Hire a bouncer. :cool: Nah, just kidding. Well, one forum I had, though, I learned the fact people needed to be tough with certain people. Well, the problem was that the guys pushed around the owner and the bullying etc.. actually gave color/drama to the forum, ironically. However, the fact remains though, it was a toxic and abusive scene there.

Well, it was a wrestling forum.
 
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