Chargebacks - How do you handle them?

[Abibatabosede]

My opinion on this is that there should be a concrete agreement between the client and the shop before making their delivery in order to avoid any charge back fee which could make the shop run at lost in the transaction.

 

[Sincerem]

That is a good commendation on their part.
Providing on online security transaction on their business is a good development.
Security to everybody is very very important especially when consumers are feel safe they feel comfortable and this eliminate fear making them to feel relaxed atmosphere in their patronage.
I like a situation whereby there is a total guarantee of protection enjoyed when doing online transaction.

Yes, that makes it safe to do online transactions because you believe that if your customer/client cheat you can activate that chargeback clause. Which can take effect immediately when the payment service provider find out that you're right with your report.

 

[GIFTMICHAEL]

To

Yes, that makes it safe to do online transactions because you believe that if your customer/client cheat you can activate that chargeback clause. Which can take effect immediately when the payment service provider find out that you're right with your report.

To me they really calculated immensely In developing this platform.
Customers being provided with this complaint provision for possible recovery for lost incurred by dubious or fraudulent charges can be immediately recovered back with.
They have to keep it up and not tired up.

 

[Sincerem]

To

To me they really calculated immensely In developing this platform.
Customers being provided with this complaint provision for possible recovery for lost incurred by dubious or fraudulent charges can be immediately recovered back with.
They have to keep it up and not tired up.

Example, paypal have been operating with this system for more than 15years. That's why international countries, I mean the top tier countries stick to it for payment of any transactions. Hoping that if they experience anything like fraud or improper work done, they will immediately exact that charge back option.

 

[GIFTMICHAEL]

Example, paypal have been operating with this system for more than 15years. That's why international countries, I mean the top tier countries stick to it for payment of any transactions. Hoping that if they experience anything like fraud or improper work done, they will immediately exact that charge back option.

Any payment processor or account that makes use of this system will be recommended and won global recognition.
The activities of hackers and other fraudulent charges can fully be checked and put under control.

One of the reasons why people are afraid of online transaction is due to the insecurities as a result of fraudulent activity.

 

[Patrik]

Just as a tip, if you are selling online, just refund the payment, very good for your reputation, also avoid using paypal as it's the only payment option that it offers that, so you avoid losing fake chargebacks

 

[Sincerem]

Any payment processor or account that makes use of this system will be recommended and won global recognition.
The activities of hackers and other fraudulent charges can fully be checked and put under control.

One of the reasons why people are afraid of online transaction is due to the insecurities as a result of fraudulent activity.

Online transactions has always been marred with insecurities base on the activities of cybercriminals. That's why many payment gateways are using 2FA to secure your personal data's stored in their site.

 

[GIFTMICHAEL]

I can see, that is to say that online transaction is marred with a lot of fraudulent people and high insecurities.
Charge back is really do wonderful in ensuring that cybercrime is dealth with.
Kudos to the company for the wonderful service to have been providing.

 

[MizzLala]

I don't know if I've ever encountered this at all. I don't even know if I get it 100% but if I'm understanding it right, the seller's earnings are sent back to a buyer because they are not happy, right? What I don't get is, does the seller get the chance to defend themselves or is it just done automatically when the buyer complains? If that's the case, that's not fair towards the seller at all. Plus the systems is open to abuse by buyers as well.

 

[Ruthyfizy]

Char

When it comes to selling the products online a lot of times products are returned and your credit card is reversed for the earned money. And so the chargeback appears on the card or the bank account. And in such case your reputation between the payment processor too gets damaged. So as a good shop you have to plan for the chargebacks.

How do you as a shop owner handle the chargebacks?

I don't know if I've ever encountered this at all. I don't even know if I get it 100% but if I'm understanding it right, the seller's earnings are sent back to a buyer because they are not happy, right? What I don't get is, does the seller get the chance to defend themselves or is it just done automatically when the buyer complains? If that's the case, that's not fair towards the seller at all. Plus the systems is open to abuse by buyers as well.

Charge backs

I don't know if I've ever encountered this at all. I don't even know if I get it 100% but if I'm understanding it right, the seller's earnings are sent back to a buyer because they are not happy, right? What I don't get is, does the seller get the chance to defend themselves or is it just done automatically when the buyer complains? If that's the case, that's not fair towards the seller at all. Plus the systems is open to abuse by buyers as

I don't know if I've ever encountered this at all. I don't even know if I get it 100% but if I'm understanding it right, the seller's earnings are sent back to a buyer because they are not happy, right? What I don't get is, does the seller get the chance to defend themselves or is it just done automatically when the buyer complains? If that's the case, that's not fair towards the seller at all. Plus the systems is open to abuse by buyers as well.

Even though charge backs are done to rectify a fraudulent transaction or to keep customers feeling secure, it also affects the livelihood of the merchant in cases where the perceived fraud may be an innocent mistake made by the merchant,on the contrary if the merchant is not willing to work towards any agreeable solution with the customer then a chargeback Can be done..

 

[Maliha]

If a company or seller donot mke out the solution for the cahrge back issue then that will create problem for the company because continuous chargeback can put negative effect on the reputation of the company.so that issue should be carefully handled

 

[MizzLala]

Char



Charge backs

Oh ok, I get it now! It's a similar thing that eBay has in place. These rules are unfortunately often biased against the seller. I sold on eBay for a time and once had a dispute with a customer who was claiming he never received a shirt I sent him. So I ultimately had to refund him the money he'd paid even though the tracking system showed the shirt had been received and signed for at the address he stipulated.

 

[Eminence]

For most and importantly, if a client actually requests a discount and it is sensible, it's ideal to simply give them their cash back to keep the client cheerful and save you time as the entrepreneur. Or then again, offer them a substitution or store credit even. Any organizations #1 objective ought to be focused on brilliant client support. In the event that you give the client a discount and they later call their bank to contest the charge, you should simply show the chargeback focus verification of discount and it will be turned around.

 

[Lagazine]

Cashback is one of the inevitable issues, an online shops faced. The money will not be refunded until the goods get back to the sender. Although, some charges will be levied on the buyer if he's to be refunded. Cashback will not have any positive effect on the charge on the transaction and it will also lead to another charge. I'm a victim of wrong products sometimes, I bought a goods online, but I don't like the way the transaction was handle because of the high charge.

 

[Nadistik01]

When we are talking of charge backs, it's tiring, It gives customers a leverage, whether the transaction is successful or not, he/she could just work into the bank issue a complain and the money is reversed, I suggest that banks should do more by sending an email to the owner of account informing him/her of the issues before a reversal is made. Adherence to this can be quite helpful.

 

[Afrinish]

According to my information chargeback range is $15. Anyone who gets chargeback’s directly affected on your work and it’s really awful. Too many charges back mean your business is at the edge of the end. You can file via MasterCard which is some sort of unusual era. If any purchaser files, the chance of a win is very low

 

[Ralphjoe]

Well handling chargeback needs some care being that your reputation between you and your bank is being threatened. When chargeback comes I don't just let most customers to get their chargeback, I try to stall on it by promising to replace the bad item with a new and better ones, I pursuade them and with that I never get chargeback.

 

[giddy]

A chargeback does not usually affect your credit. The act of filing a chargeback because of a legitimate cause for complaint against a business won't affect your credit score. The issuer may add a dispute notation to your credit report, but such a notation does not have a negative effect on your credit.

 

[Godleads1]

I feel the issue of chargebacks should not be majorly centered on the seller alone. A percentage should be taken off the customers because of the side effect it has on the business and the owner of the business who has been bearing a lot of risks.

 

[Kiwi]

Chargeback is a money that purchaser or buyer of product send to Product seller through bank transfer that reversed back to buyer. If you have the right products, the probability of that happening would be low. And if it does happen, there's always the option of working it out without much headache. Customers or business partners can't just run away with your funds when they didn't provide the quality job you needed.